It starts like a normal message.
No menu hunt. No new account. The customer says what they want, and the thread becomes a guided order.
DM to doorstep.
Châtaigne puts a sales agent inside every messaging app. It sells your products for you.
The conversation becomes the storefront.
The basket closes itself.
Questions, add-ons and payment stay in the conversation. The restaurant receives a clean order, not a transcript.
Then the order leaves the chat.
Once it is paid, live delivery tracking takes over. The customer follows the same journey without chasing a status update.
It remembers. It listens. It recommends.
Reorder from memory, send a voice note, ask what is good or change your mind — all inside the conversation.
Memory
Your usual is already known.
Reorder in one sentence. Châtaigne remembers the items, modifiers and location, then confirms before adding anything.
Recommendations
Ask what is good.
It asks one useful follow-up, then recommends from the real menu around taste, allergies and budget.
Voice notes
Say it however it comes.
Customers speak naturally. Châtaigne turns a voice note into a structured basket and confirms the details that matter.
Questions & changes
Nothing breaks the flow.
Ingredients, availability, timing and last-minute changes are handled before the order reaches the team.
One place to run the whole operation.
The same order becomes a clear, live workspace for the restaurant team.
See every order.
Track revenue, status and fulfilment across every location.
Manage every conversation.
Follow every thread in one place, and jump in whenever you need to.
Know what is moving.
See revenue, customers and operational patterns without assembling a report.
Bring people back.
Build thoughtful WhatsApp campaigns from the customer relationships you already own.
Your team gets an order. Not a conversation.
Every choice arrives already understood. Items, modifiers, payment and delivery become one clean handoff.
Two Tuesday boxes, please.
One matcha. One mango.
No peanuts, please.
Deliver to 29 rue Vannes.
Paid with Apple Pay.
Call when you’re outside.
The conversation becomes the kitchen ticket. Every item, modifier, payment detail and delivery note prints exactly where the team expects it.
Integrates with your POS system.
Châtaigne routes every structured order into the tools your team already uses.
Check your POS
Reliability is the product.
We put a sales agent inside every messaging app, then keep every answer, basket, payment and handoff on rails — across every location, at any volume.
Read our privacy notice
Grounded in your operation.
The agent works from your real menu, availability, policies and restaurant configuration instead of improvising an answer.
Nothing commits by surprise.
Items, modifiers, allergy notes, totals and fulfilment details are confirmed before the order leaves the conversation.
Your team stays in control.
Every conversation stays visible in the back office, with a clear handoff whenever a person needs to step in.
Built to stand up to scale.
SOC 2 and GDPR compliance are part of the operating model, alongside the controls that keep every location consistent.
Security controls
Data protection
Direct ordering that brings people back.
“Ultra intuitive. Ultra effective.”
In the field with restaurant & technology partners
Bao Family
PB Poulet Braisé
QSR Link
Zelty
Yavin
Conversion and recurrence figures were published by Food Hotel Tech in 2026. The commission model is described on chataigne.ai. Results vary by restaurant, market and setup.
The practical questions.
Châtaigne fits around the operation you already run. These are the things restaurant teams usually want to settle before a first rollout.
A sales agent inside the messaging apps customers already use. It answers from the real restaurant configuration, builds a structured basket, confirms payment and fulfilment, then routes the order into the operation.
Turn conversations into checkouts.
Connect your menu, locations and existing systems. Châtaigne handles the conversation, checkout and handoff—without asking customers or your team to learn a new workflow.
